The FIBER20 NOC monitors the network 24/7/365 and will probably know that you are down before you do, however in the event that we do not, you can use any of the following to notify us:

  • Submit a ticket through the website
  • Send an email to
  • Call FIBER20 Support at: 817-740-7711

Once we know that your district is down, we will begin working on restoring the service immediately and communicate progress directly to you until service is restored.

In the case of a multiple district outage, we will communicate this on the website, on Twitter through our @FIBER20TXNetwork account, and via email, to the primary POC, we have on file. We will communicate resolution ETAs and service restoration messages this way as well.