FIBER20 is committed to providing the highest quality network service possible and guarantees to meet the Service Objectives set forth in the FIBER20 Edge Site Collaborative SLA. This document is truly collaborative in that it was created based on input from all consortium members and can only be modified with a majority vote of participating consortium members. Some of the key objectives are:

  • 99.99% Service Availability
  • < 30 Minute Response Time
  • < 2 Hour On-Site Response Time
  • Packet Loss < .50%
  • Latency < 20 ms
  • Packet Jitter < 5 ms per 20 Minutes

The full Collaborative SLA documents are linked below:

  • FIBER20 Edge Site Collaborative SLA
  • FIBER20 Hub Site Collaborative SLA (Applicable to Hub Sites)